Refund Policy

1. 7-day guarantee

You are entitled to a full refund of the module if both conditions are met:

• ✦You request it within 7 calendar days of purchase.
• ✦You completed less than 30% of the module’s lessons, according to the platform’s progress record.

2. Technical problems

If a technical problem on our side prevents you from accessing the module and we do not fix it within a reasonable time after you tell us, we refund the full payment even if more than 7 days have passed.

3. Pre-sale

Joining the waitlist is free, so there is nothing to refund. If you buy a module whose lessons are still being published, the 7-day period starts when the module is complete.

4. How to request it

Write to contact@givartz.com from the email you used to buy, stating the module. We will reply within 3 business days.

The refund is processed through Polar, our payment provider, to the original payment method. Depending on your bank, it can take 5–10 business days to appear.

5. What happens next

Once refunded, access to the module is removed and no certificate is issued. If you want to take it again later, you can buy it again.

6. When it does not apply

• ✦Requests outside the periods and conditions above.
• ✦Accounts suspended for misuse (for example, sharing access or downloading videos).
• ✦Repeated purchase-and-refund patterns.

This does not limit the rights granted to you by Panama’s consumer protection law.

7. About Polar

Polar acts as merchant of record for our sales. To prevent chargebacks, Polar may also issue refunds on its own within 60 days of purchase. If you have any issue with a payment, write to us first — we can resolve it faster than a bank chargeback.